Frequently asked questions

What happens if I need to cancel or modify my tour?


In case you need to cancel or modify your tour, call us immediately at 1-844-473-2478 or email us at info@sfairtours.com. If you need to cancel your booking, full refunds less a $25.00 cancellation fee are available until 48 hours before the flight. After 48 hours, no refunds will be processed.




What days are you open?


Seven days a week, 9am-9pm. By appointment only.




What happens if the weather doesn't cooperate?


Cancellations due to the weather being below visual flight rules will be fully refunded. Alternatively, you can also reschedule at no additional cost and priority scheduling privileges.




What do I need to bring?


The plane has heat, but you might need a sweater, comfortable clothing, and shoes, camera or video recorde




What type of payments do you accept?


We accept all major credit cards, debit cards, and cash.




Can I take pictures inflight?


Absolutely. We encourage you to record this fun experience and share it with your friends and family.




How do I contact you Internationally?


The best is to send us an email to info@sfairtours.com. In case you need immediate assistance, and if you are overseas, you can reach us toll free at +1 (844)-473-2478.





Cancellation Policy: If you need to cancel your booking, full refunds less a $25.00 cancellation fee are available until 48 hours prior to the flight. After 48 hours, no refunds will be processed.

© Copyright 2018 SF Air Tours. All rights reserved.

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